Reporting a Repair

To keep all of our homes in top condition it is essential that repairs are reported as soon as possible. When you report a repair you will be sent a repair acknowledgement card which will confirm the reported job, the contractor who will carry out the job and the deadline for completion. The card includes a satisfaction slip for you to return to us. This will help us to monitor and improve the quality our services.

Tenants can use the free phone number 0800 18 60 80 at any time to report a repair

When you report a repair it is given a priority code to show how urgent it is and how quickly it needs to be carried out:

Emergency Repairs

These are repairs that affect your health and safety. We will either complete the repair or make safe within 24 hours.

• Telephone our office on 01833 694400 between 9:00 a.m. and 5:00 p.m
• Telephone the Free phone number 0800 18 60 80 at any time

Urgent Repairs

These are repairs that are less serious but could cause considerable inconvenience. We will either complete the repair or make safe within 3 working days.

• Telephone our office on 01833 694400 between 9:00 a.m. and 5:00 p.m.
• Telephone our Free phone number 0800 18 16 80 at any time
• Email details about repairs to: repairs@teesdaleha.co.uk.

Routine Repairs

These are repairs that are neither an emergency nor urgent and can generally be left without causing serious inconvenience to you, or causing damage to the structure. We will complete these within 20 working days.

• Telephone our office on 01833 694400 between 9:00 a.m. and 5:00 p.m
• Telephone our free phone number 0800 18 16 80 at any time.
• Email details about repairs to: repairs@teesdaleha.co.uk.