Performance Information from Teesdale HA
We aim to deliver excellent, timely, cost effective and relevant services. We have reviewed our approach to performance management and developed a formalised and challenging framework which ensures that the systems in place deliver the outcomes required.
Performance management is an essential element in the success of an efficient and effective organisation. Put simply, it brings to life our culture, values and systems put in place to help the organisation manage and improve its performance.
Our Corporate Plan is at the heart of what we do and is developed to ensure we meet the aims and objectives detailed within our Business Plan. Our approach to managing and improving performance reflects our Corporate Vision and Values of: flexibility, collaboration, integrity, professionalism and ambition and depends on the active involvement of our Tenants, Board Members, Senior Managers and all Teams. Delivering excellent services within a performance focussed organisation is everyone’s responsibility.
Our performance management framework consists of key performance indicators to measure improvements in service delivery. These are reviewed annually after consultation with key stakeholders. The targets set are challenging with improvements being required year on year. Progress is monitored on a monthly basis, measuring current and projected performance against targets and top quartile performance for other housing providers. We aim to continue to achieve upper quartile performance in all service areas.
A cross functional team has been established to lead on Performance Monitoring and Service Improvement. Each service area has conducted a gap analysis and developed service improvement plans to enable us to focus on where we need to improve. The implementation of these plans are delivered through our staff team and progress is monitored during 1-1s and review meetings
Our approach includes:
- Monthly Performance Clinics
- Scrutiny by the Board
- Staff Involvement
- External Challenge and benchmarking
- Involving Customers
- Equality and Diversity performance
- Publicising outcomes
- Performance Reporting
Click to download information on our recent Tenant Satisfaction Survey
Performance Documents
Financial Year: 09/10
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